Frequently Asked Questions (FAQs)

Placing an order on SooqZone is quick and easy! Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be confirmed.

We accept various payment methods, including credit and debit cards (Visa, Mastercard, American Express), PayPal, and cash on delivery .

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the courier’s website.

We offer a hassle-free return policy for eligible items. If you are not satisfied with your purchase, you may return it within 24 hours for a refund or exchange. Please refer to our Return Policy for more information.

At this time, we currently only offer shipping within Jordan. However, we are continuously exploring opportunities to expand our services internationally in the future. Stay tuned for updates on any changes to our shipping destinations!

• If you have any questions or concerns, our friendly customer support team is here to help! You can contact us via email at contact@sooqzone.com or by phone at +962 795430722. We strive to respond to all inquiries promptly.

Yes, you may change or cancel your order after it has been placed, as long as it has not yet been processed for shipping. Please contact our customer support team as soon as possible to request changes or cancellations.